Running Remote Control

The server admin can connect to the client computer. Connection is restricted based on the permissions specified in the Remote Control settings in the agent installation file.

Note

Remote control is a feature available only for agents installed on Windows.

1. Log in to the admin console.
2. Go to Management > Agent.
3. Send Remote Control command to the agent as below:

• From the agent list, right-click on the agent to remote control and click Remote Control, or click Send Management Command .

4. The message, "Do you want to execute the Remote Control command? To execute this command, you must download and install the remote control program. If the program is already installed, click Yes.", will appear. To download and install the remote control program, click Download Remote Control Program.
5. Run the downloaded remote control program.
6. In <Remote Control>, check the agent and time left to connect to the agent computer.
7. When connected, the agent's computer screen will appear.

Note

If you selected the Allow under user consent option for Remote Control when creating an agent installation file, Remote Control is not allowed without user content. If you selected Always deny, Remote Control is not allowed.

Remote Control Menu

The following toolbar buttons are on top of the Remote Control page:

• Keyboard/Mouse Control (): Control the agent's keyboard and mouse.
• Cursor Tracking (): Track the agent's cursor movement.
• Laser Pointer (): Track the agent's mouse pointer - arrow (red) or circle (red).
• File Transfer (): Transfer files to and from the connected agent.
• Clipboard (): Transfer clipboards to and from the connected agent.
• Screen Ratio (): Adjust the screen ratio between 50% and 100%. The default is 100%.
• Control Options (): Set the packet transfer, screen and shared folder settings.

Note

For further details on the remote control program, refer to http://www.remotecall.com/en/.