Configuring Agent Settings

Add and modify agent settings.

From Agent Settings, you can:

• Set Security Agent Self Protection and interval settings
• Set Security Agent Operation settings
• Set Security Agent Patch File Download Prevention settings

Add Security Agent Policy

Enable Offline Policy to change the policy to Offline Policy when the agent cannot connect to the server for the set time. Offline Policy is only available for agents that cannot connect to the server. When the agent gets to connect to the server, Online Policy will be deployed. Set the offline elapsed time between 1 and 12 hours to apply Offline Policy. If you enable Use offline policy after, you must set Online Policy and Offline Policy individually. To add an agent policy:

Note

Click Default on the bottom to apply the agent's default settings.

1. Click Policy on the top.
2. Select the Security Program Policy tab.
3. Click Add > Security Agent Policy.
4. In <Agent Settings>, configure the settings.

• Use offline policy after: Enable this option to change the policy to Offline Policy when the agent cannot connect to the server for the set time. Offline Policy is only available for agents that cannot connect to the server. When the agent gets to connect to the server, Online Policy will be deployed. If you enable this option, set Online Policy and Offline Policy individually.
• Online Policy: Agent policy that will apply when the agent is connected to the server.
• Offline Policy: Agent policy that will apply when the agent is not connected to the server. Set the offline elapsed time between 1 and 12 hours to apply the policy. (Default: 3 hours)

5. Configure the Interval Settings.

• Download Policy: The interval to download the policy. When the agent computer is turned on, it connects to the server to check for policies, and downloads the policies at the set interval.  Set the interval between 10 and 1440 minutes. (Default: 240 mins)
• Upload Agent Info: The interval to upload agent information (security product status and asset information).
• Command Status: The interval to check the commands. Set the interval between 5 and 480 minutes. (Default: 15 mins)
• Security Product Info: The interval to upload security product information. Set the interval between 60 and 480 minutes. (Default: 240 mins)
• System Info: The interval to upload hardware and software information. Set the interval between 120 and 1440 minutes. (Default: 15 mins)
• Hardware Info: The interval to upload hardware information. Set the interval between 120 and 1440 minutes. (Default: 15 mins)
• Software Info: The interval to upload software information. Set the interval between 120 and 1440 minutes. (Default: 15 mins)

6. Select the Sync time with server checkbox to sync time.

• Sync Interval: The synchronization interval.  The agent connects to the server at the set interval to synchronize the time. Set the interval between 1 and 365 days. (Default: 1 day)

Note

The server uses the specified time server's time. The server's time will be synced with the agent's time regardless of whether the time server is enabled in the server.

7. Configure the Communication port. Port number must be between 1 and 65535.
8. Configure the Security Agent Self-Defense settings.

• Security Agent Self Protection: Block malware from changing the agent's folder, process and registry to prevent infection. Select the targets to protect - Install Folder, Process or Registry.

9. Select whether to enable the Security Agent Watchdog service.

• Enable Security Agent Watchdog: Use Watchdog service to monitor abnormal activities in Security Agent.

10. Specify the Screen Settings.

• Show agent icon on the taskbar: Display the agent icon on the taskbar.
• Show notifications on the agent screen: Display notifications on the agent screen.

11. Configure the Agent Operation settings.

• Agent Exit: Allow the agent to turn off.
• Allow after password input: Allow agent to turn off when the correct agent password is entered.
• Always allow: Always allow the agent to turn off.
• Always deny: Never allow the agent to turn off.  The End menu that appears when you right-click on the agent icon on the taskbar will be deactivated.
• Uninstall Agent: Allow the user to delete the agent.
• Allow after password input: Allow the user to delete the agent when the correct password is entered.
• Allow after OTP authentication: Allow the user to delete the agent when the correct OTP is entered.
• Always allow: Always allow the user to delete the agent.
• Always deny: Never allow the user to delete the agent.
• Remote Control: Allow the admin to remotely control the agent PC.
• Allow after user consent: The message requesting remote control will appear on the agent's screen. The user needs to consent to allow the admin to remotely control the agent.
• Always deny: Never allow remote control request.
• Always allow: Always allow remote control request.

• Timeout: The timeout for the user consent. The request will be canceled when the timeout expires.
• Auto-enable management control after timeout: Allow remote control when the timeout expires.

12. Configure the Agent ID settings.

• Create a new agent ID for each server connection: Always create new agent ID when communicating with the server.

13. Configure the Patch File Prohibited Time settings.

• Click the Add icon to add up to 5 different times when the downloading of patch files are not allowed.

14. Configure the IE Compatibility Mode settings.

• Maintain the agent settings: The agent settings take precedence over server settings.
• Override and apply the server settings: The server setting takes precedence over agent settings.

15. Click Save.
16. In <Add Policy>, set the  Name and Target.

• Name: The agent policy's name.
• Target: The agent to which to apply the policy.
• Description: The policy's description.

17. Click OK.

Compatibility View Settings

To enable or disable Use Microsoft compatibility lists:

1. In Internet Explorer 11, click Tools > Compatibility View.

2. In Compatibility View Settings, select Use Microsoft compatibility lists.

Note

Click Default on the bottom to apply the agent's default settings.