Response Overview

Check the task status by command, advanced rule, policy and response schedule; send the command to retry failed tasks; and search for tasks by period.

From Response Overview, you can:

• Check response by status
• Check response status by task type
• Check response status by product type
• Check response status by command type
• Check response status by date

Note

Select the period - Last 24 hours, Last 48 hours, Last 7 days, Last 14 days, Last 30 days or User-defined - on the top right. In User-defined, click the calendar ( ) to specify the date and clock () to specify the time.

Check Response Overview

Check the progress, response type, response target, admin account, response details and response start time and finish time date. Backup runs in the background and you can send the command to retry failed tasks. To check the response status:

1. Click Response on the top.
2. Click the Response Overview tab.
3. Check each response status and send the command to retry failed tasks.

• Cancel Task: When a task is In Progress or Failed, it can be canceled.
• Retrying (): Click to retry any in progress or failed tasks. You can change the retry period from Settings > System > System Settings.
• Status: The command status - In Progress (), Complete (Succeeded) () and Complete (Failed) ().

• Type: The task type (Remote Command, Advanced Rules, Policy and Scheduled Responses).
• Product: The product type (Common, V3, HIPS, and AC).
• Task: The remote command type (Restart Agent, Send Notice, Remote Control, Uninstall Agent, Check Service Status, Integrity Check, Change Communication Server, Change User Info, Reset User Info, Get Software Info, Deploy Policy, Distribute Security Product, Run Malware Scan, Optimize System, Collect AhnReport, Run Manual Update (V3), Uninstall Security Product (V3), Run Manual Update (Security Agent),  Analyze IPS Recommendation Environment, Enable IPS/Firewall Emergency OFF, Disable IPS/Firewall Emergency OFF, Run Manual Update (HIPS), Uninstall Security Product (HIPS), Change Operation Mode, Reset Inventory, Allow Blacklisted File, Run Manual Update (AC), Uninstall Security Product (AC)).

Note

For details on commands, refer to Management Command.

• Target: The target to receive the response command.
• Admin: The admin account that sent the command.
• Details: The command details.
• Started: The time the command was sent.
• Ended: The time the command was completed.

4. To check detailed information, select an item.
5. In <Detailed Response Status>, check the details.

• Task Type: The response command type.
• Status: The command status - In Progress, Retrying, Success and Fail.
• Started: The time the command was sent.
• Ended: The time the command was completed.
• Admin IP: The admin account that sent the command.
• Target: The target that received the response command.
• Retry: Retry the failed task in all agents or selected agents.
• Selected agents: Retry the failed task in selected agents.
• All agents: Retry the failed task in all agents.

• Agent IPs: The IP address of the agent that received the command.
• Computer Name: The agent computer's name.
• User Name: The agent's user name.
• Details: The command details.