Agent Status

You can check the agent information, patch installation status, software installation status, and policy status in the agent status.

The followings are the main features available in Agent Status.

Create Group, Virtual Group. Create Group, Group Management
Send a command for agent management to domain/grroup: Summary
Agent Information of domain/group
Displays the domain/group patch status, software installation status, and policy status.

Agent Status

You can check the group information created under a domain in the agent status, and also can create a virtual group. You can view the agents of a domain/group, which satisfy the rules. Select the agent information to view the detailed agent information and APM agent installation status. You can view the policy status such as APM agent policy, patch policy, software management policy, process termination policy, etc in Policy Distribution Information. Also, you can run a management command to a domain/group or a agent. Click the number or description in the column of Connected Agent or Pending Agent located at the group list on the right side of the agent screen to move to Agent Group Details. Click View Agent and then select IP Address or Computer Name to move to Agent Details.

Note Note

The agents without a belonging group are displayed in the list of agent.

Group

Displays the group and related information in Group Configuration. When creating a group in Group Configuration, you can configure the sorting order and also can create a virtual group. You can configure the virtual group settings to display on the screen and an user-defined virtual group.

Note Note

Select a group from domain/group on the left side of the screen, or right-click the agent on the right side of the screen to select a virtual group to move to the required virtual group.

Search

You can search for the required agent to view the details. To search for the agent to view the details, click from left side on the screen to select an search item, and then enter the required information. You can also enter the search fields; IP address, IP range, MAC address, computer name, last logged in user, user name, agent ID, department, mail address, phone number, employee No. in advanced search. The default is advanced search.

View Agent

You can view the agents belonging to a domain or group. Configure the information to display via View Agent in Column Settings. You can check the agent information as follows:

Select Management at the top of the screen.
Select Management > Agent Status from the menu.
Select a domain or group to view the information in <Agent Status> at the left side of the screen.

When a domain is selected from left tree: Displays the list of groups, which belong to a domain at the top of the screen. Click View Agent to display the all agents belonging to a domain.
When a group is selected from left tree: Only displays the agents belonging to a specific group. Displays the agents under both a group and sub-group.

Row Settings

You can select the column settings to display in the agent list. You can select the columns to display on the screen as follows:

Select Management at the top of the screen.
Select Management > Agent Status from the menu.
Click Row Settings.
You can view the columns for <Agent List Settings - Agent Information>. The default setting for the row settings of the agent information is Connection/Network Block/IP address/Computer name.

Select items from the all columns to display on the screen.

Add Item (): Adds to the list of agent status.
Delete Item (): Deletes the selected item from the list of agent status.
Up (): Moves up the selected item. The items located on the upper side are displayed from the left side of the column.
Down (): Moves down the selected item. The items located on the lower side are displayed from the right side of the column.

Click OK to close the window. You can view the added columns in the agent list.

Advanced Rules

When a dynamic group, which is used as a filter in the advanced rules is selected, only the agents in the dynamic group are displayed. Click View Information next to the option box for the advanced rules to view the details about the advanced rules (exception IP, rule description, response). Click View Information to view the details about the advanced rules, and click Hide Information to hide the details about the advanced rules.

Exception IP: Lists the IP addresses, where the advanced rules are not applied.
Rule: Shows the details about the rules configured in Advanced Rules.
Response: Shows the response method when an agent is detected by advanced rules.

Agent Information

You can view the details about an agent. The columns in the agent information only show the configured columns of information in Row Settings().

Select Management at the top of the screen.
Select Management > Agent Status from the menu.
Select Advanced Rules on the top of the screen. Select the advanced rules to filter the information by configured advanced rule. Not to apply the advanced rules, select to disable advanced rule.
Select Agent Information from the drop-down list. Check the details of individual item. Click IP Address or Computer Name to move to Agent Details.

Send Management Command: Sends a management command to the selected agent. You can view the details about the command in Summary for Command Management.
Export: Exports the agent status information displayed on the screen to the defined location in csv, xlsx or pdf format.
View Agent: You can view the agents belonging to a domain or group.
Row Settings: You can select the column settings to display in the agent list. The default setting for the row settings of the agent information is Connection/Network Block/IP address/Computer name.
Connection Status: Shows the connection result to the server of an agent.
Connected (): The agent is connected to the server.
Not Connected (): The agent is not connected to the server.
Network Block: Shows the details about network block in an agent.

Blocked (): Indicates the network is blocked in the agent.
Allowed (): Indicates the network is allowed in the agent.

IP Address: IP address of an agent computer.
Connected IP Address: IP address of a connected agent computer.
Computer Name: The name of computer configured in the Windows system information of the agent.
Last Connection Time: The last time when an agent connected.
User Name: Enter the user name of an agent.
Operating System: The operating system installed in the agent.
Desktop OS: Select an option; Windows Vista, Windows 7, Windows 8, Windows 8.1.
Server OS: Select an option; Windows Server 2003 R2, Windows Server 2008 SP2, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2.

Integrity Check Result: Displays the integrity check result for an agent file.
Normal: Indicates an agent file is found normal during integrity check.
Corrupted: Indicates an agent file is found corrupted during integrity check.
Unknown: Indicates an agent file is found unknown during integrity check.

AhnLab EPP Management Agent Version: Indicates the patch version of AhnLab EPP Management Agent.
Secondary Update Server: Shows the IP address of secondary update server. If the secondary update server is specified, its IP address is displayed, but if not specified, it is shown as not configured.
Group Path: Indicates the path of group where an agent belongs.
Last Connection Time: Indicates the time when the agent last connected to the server.
MAC address: Indicates the MAC address of an agent computer.
Last Logged in User: Indicates the Windows user account logged into the agent computer.
Windows Task Group Indicates the name of the task group shown in the Windows system registration information.

Agent ID: Indicates the unique ID assigned to an agent.

Department: Enter the department name where an user of an agent belongs.
Mail Address: Enter the mail address of an agent user.
Phone: Enter the phone number of an agent user.
Employee No.: Enter the employee number of an agent user.
OS Language: Indicates the language of the operating system. ex) Korean (Republic of Korea)
Modification by Admin: Indicates the user information is modified by administrator from the management console.

Software Patch Management

You can check the installation status of an agent delivered from the server to the APM agent from software patch management. You can view the following information from software patch management.

Select Management at the top of the screen.
Select Management > Agent Status from the menu.
Select Advanced Rules on the top of the screen. Select the advanced rules to filter the information by configured advanced rule. Not to apply the advanced rules, select to disable advanced rule.
Select Software Patch Management from the drop-down list. Check the details of individual item. Click IP Address or Computer Name to move to Agent Details. The following information is also displayed from software patch information in addition to the information shown in Agent Information

APM Agent Status: Shows the status of an APM agent.
Normal: Indicates the agent status is normal.
Unknown: Indicates the agent status is unknown.
Manual patch management: Indicates an exception IP address, which is manually managed for patch installation.
Patch file corrupted: Indicates the file to check the patch information is corrupted.
Not supported language: Indicates the operating system which an agent does not support. The languages supported for patch in the current server are Korean, English, Chinese (Simplified), and Japanese. The agents with other operating systems are not compatible with the patch.
Failed to load patch policy: Indicates the patch policies cannot be checked for the failure of loading a file for patch policies.
Not supported operating system: Indicates the exception operating system excluded from patch installation.
Exception group agent: Indicates the agents assigned to an exception group.
Insufficient hard disk space: Indicates the the space of the hard disk is not sufficient.
Windows Update not responding: Indicates the Windows update is run, but there is no response.
Windows Update scan failure: Indicates a scan for Windows update is failed.
Failed to receive meta information: Indicates receiving the meta information from the server is failed.
No patch file for this language: Indicates an agent with the operating system compatible with the patch requested to install the patch to the server, but the patch with the required language is not registered in the server.

Operating System: Indicates the type of operating system instaslled in the APM agent computer.
Desktop OS: Select an option; Windows Vista, Windows 7, Windows 8, Windows 8.1.
Server OS: Select an option; Windows Server 2003 R2, Windows Server 2008 SP2, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2.

Disk Space: Indicates the disk space currently used in the entire disk and displayed in percentage (%).
APM Version: Indicates the version of AhnLab Patch Management Agent.
Recommended Patch Status: Indicates the installation status of patch recommended by admin. Displays the number of installed patches out of total recommended patches.
All Patch Status: Displays the installation status of all patches. Displays the number of installed patches out of total number of patches.
Patch policy status: Displays the patch installation status. The status types are; installed and installing.

Software Information

You can view the installation status of the recommend software and prohibited software installed in the agent from software information. You can view the following information from software information.

Select Management at the top of the screen.
Select Management > Agent Status from the menu.
Select Advanced Rules on the top of the screen. Select the advanced rules to filter the information by configured advanced rule. Not to apply the advanced rules, select to disable advanced rule.
Select Software Information from the drop-down list. Check the details of individual item. Click IP Address or Computer Name to move to Agent Details. The following information is also displayed from software information in addition to the information shown in Agent Information

APM Version: Indicates the version of AhnLab Patch Management Agent.
No. of installed software: Indicates the number of software programs installed in the agent.
Required Software Installed: Indicates the number of required software programs installed in the agent.
Prohibited Software Installed: Indicates the number of prohibited software programs installed in the agent.
Software Policy Status: Click the description next to the software policy status and then select the status; applied, applying, or not applied to display the policy application status.
Software Information Check: Indicates the update time of the software information currently displayed.

Policy Distribution Information

You can check the application status of a policy delivered from the server to the agent from policy distribution information. Displays the following information in addition to the items displayed in Agent Information. The columns in the agent information only show the configured columns of information in Row Settings().

Select Management at the top of the screen.
Select Management > Agent Status from the menu.
Select Advanced Rules on the top of the screen. Select the advanced rules to filter the information by configured advanced rule. Not to apply the advanced rules, select to disable advanced rule.
Select Policy Distribution Information from the drop-down list. Check the details of individual item. Click IP Address or Computer Name to move to Agent Details.

EPP Agent Policy: Displays the application status of EPP agent policies. The application status of EPP agent policies is as following; distributed or distributing.
Patch Policy: Displays the application status of patch policy. The application status of patch policies is as following; distributed, distributing, failed, or not installed.
Software Management Policy: Displays the status of software management policy. The application status of software management policy is as following; distributed, distributing, failed, or not installed.
Process Termination Policy: Displays the status of process termination policy. The application status of process termination policy is as following; distributed, distributing, failed, or not installed.
APM Agent Policy: Displays the application status of APM agent policies. The application status of APM agent policy is as following; distributed, distributing, or not installed.