Response Status

Check the task status by command, advanced rule, policy and response schedule; send the command to retry failed tasks; and search for tasks by period.

From Response Status, you can:

• Check response status (In Progress or Complete)
• Check response status by policy (management command, advanced rule, policy and response schedule)
• Check response status by by task type
• Check response status by period
• Check response details by task type

Note

Select the period - Last 24 hours, Last 48 hours, Last 7 days, Last 14 days, Last 30 days or User-defined - on the top right. In User-defined, click the calendar icon ( ) to specify the date and clock icon () to specify the time.

Check Response Status

Check the progress, response type, response target, administrator account, response details and response start time and finish time date. Backup runs in the background and you can send the command to retry failed tasks. To check the response status:

1. Click Response on the top.
2. Click the Response Status tab.
3. Check each response status and send the command to retry failed tasks.

• Cancel Task: When a task is In Progress or Failed, it can be canceled.
• Retrying: When a task is In Progress or Failed, it can be retried by sending the command to the agent again. When the task Retry Period has been expired, it cannot be retried. Change the Retry Period from Settings > System > System Settings.
• Status: The command status - In Progress (), Retrying (), Complete (Succeeded) () and Complete (Failed) ().

• Type: The task type management command, advanced rule, policy and response schedule.
• Product: Common, V3, EDR
• Task: The task - Restart Agent, Send Notification, Remote Control, Delete Agent, Check Service Status, Check Integrity, Change Agent Communication Server, Change User Information, Initialize User, Information, Import Shared Folder Information, Disable Sharing of All Folders, Import Hardware Information, Import, Software Information, Deploy Policy, Manual Update, Scan for Malware, Optimize System, Block Network, Disable Network Block, Deploy V3, Delete V3, Collect AhnReport, Collect Artifact, Search for Files, Collect Files and Virtual Group.

Note

For details on commands, refer to Management Commands.

• Restart Agent: Restart the agent to check the task result.
• Send Notification: Send a message to the agent user in real-time.
• Remote Control: Connect to the agent remotely.
• Delete Agent: Delete an agent.
• Check Service Status: Check whether the agent's service is running properly.
• Check Integrity: Check the integrity of the agent installation folder.
• Change Agent Communication: Change the agent's server. The agent will get the update files and policies from the new server.
• Change User Information: Move the selected agent to another group, delete an agent or modify the agent's user information.
• Initialize User Information: Initialize the agent's user information.
• Import Shared Folder Information: Import shared folder information (name, path, sharing method and permission) from the selected domain, group or agent.
• Disable All Folder Sharing: Disable all folder sharing of selected domain, group or agent.

Caution

 Disable All Folder Sharing not only disables the sharing of folders in individual agents, but also all the agents in the selected domain or group, so check the target before disabling file-sharing.

• Import Hardware Information: Check the agent's hardware information.
• Import Software Information: Check the agent's software information.
• Deploy Policy: Apply the policy to the selected domain or group.

• Manual Update: Run manual update when the group or agent's engine has not been updated and needs to be updated right away. Select a domain or group, or the agents on which to run manual update.

• Scan for Malware: Run malware scan on selected domain, group or agents. When the server sends the command to run Malware Scan to the agent, the security tool installed on the agent will scan and repair the system based on its scan and repair settings.
• Optimize System: Run system optimization on selected domain, group or agents. Optimize the agent's system by clearing the registry, junk files and temporary files.
• Block Network: Block network in real-time when the agent is using V3's firewall. Block Network prevents malware from spreading by blocking the network of agents from which abnormal traffic was detected.
• Disable Network Block: Disable the network block.

Note

If you block the network, the network connection will be blocked until you disable it.

• Deploy security program: Deploy security program to agents. The agent must download security program and run it.

• Delete security program: Delete security program from agents.

• Collect AhnReport:Collect AhnReport from the agent computer.
• Collect Artifact: Collect Artifact from the agent computer.
• Search for Files: Search for suspicious files detected in Detection > Detection Status > Detection Status Details.
• Collect Files: Collect suspicious files detected in Detection > Detection Status > Detection Status Details.
• Process Termination: Terminate processes.

• Target: The target to receive the response command.
• Administrator: The administrator account that sent the command.
• Summary: The command details.
• Start Time: The time the command was sent.
• Finish Time: The time the command was completed.

4. Select and click the item to check the details.
5. In <Detailed Response Status>, check the details.

• Task Type: The response command type.
• Status: The command status - In Progress (), Retrying (), Complete (Succeeded) () and Complete (Failed) ().
• Start Time: The time the command was sent.
• Finish Time: The time the command was completed.
• Administrator Account (IP): The administrator account that sent the command다.
• Target: The target that received the response command.
• Retry: Retry the failed task in all agents or selected agents.
• Selected agents: Retry the failed task in selected agents. Click Retry to send the command to the selected agents again.
• All agents: Retry the failed task in all agents.

• Agent IP Address: The IP address of the agent that received the command.
• Computer Name: The agent computer's name.
• User Name: The agent's user name.
• Summary: The command details.

Response Status Search

Search for response statuses by status, type and task as below:

1. Click Response on the top.
2. Click the Response Status tab.
3. Select a search condition (status, type and task) or enter a search keyword.

4. Click Search ( ). To initialize the search, click ().
5. To search by period, specify the period on the right.

6. Check the search results.