You can send commands to a single agent or to multiple agents in a group.
To send a remote command, complete the following steps.
1. Go to Management > Agent.
2. Select an entity to send the command and the Send Command button will become activated.
3. Select the command to send.
Category |
Command |
Note |
| Agent | Restart Agent | Forcefully restart agent to change operation mode or the communications server. |
| Send Notice | Follow the on-screen guidelines to send a notice to the agent. Note that the notice is sent to all sub-groups or agents under the selected agent. | |
| Remote Control | Remotely access and control the agent computer. Note that the user consent may be required depending on the agent installation settings. | |
| Uninstall Agent | Either delete the agent information from the console or remove the agent program from the user computer. | |
| Generate OTP | Generate OTP on the selected single agent. | |
| Check Service Status | Check whether the agent service is working properly for troubleshooting purposes. Note that this may take a while depending on the selected number of agents. | |
| Security Agent Integrity Check | Check the integrity of the agent install folder. | |
| Change Communication Server | Change the server that communicates with the agent. | |
| Change User Info | Change the user information such as user name, department, phone number, employee ID and email. | |
| Reset User Info | Reset the user information for the agent. | |
| Distribute | Security Product | Distribute security products to the agent. |
| Asset | Get Software Info | Get information of software installed on the agent computer. |
| Get Hardware Info | Get information of hardware of the agent computer. | |
| Application Control | Change Operation Mode | Change the operation of the AC feature. |
| Reset Inventory | Reset the inventory policy set to control execution of a file and change the feature to the Collection mode. | |
| V3 | Run Malware Scan | Run the malware scan on the V3 installed on the selected domain, group or agent. |
| Optimize System | Optimize system on the selected domain, group or agent by deleting redundant files, registry and temporary files. Note that this feature works only when the V3 installed on the agent supports the feature. | |
| IPS/Firewall | Analyze IPS Recommendation Environment | Collect information on system environment and analyze IPS recommendations. |
| Enable IPS/Firewall Emergency OFF | Enable the IPS/Firewall Emergency OFF feature. | |
| Disable IPS/Firewall Emergency OFF | Disable the IPS/Firewall Emergency OFF feature. | |
| - | Sync | Sync with the cloud service. |
| Run Manual Update | Manually update product patches or engines. | |
| Uninstall Security Product | Uninstall security products such as V3, HIPS and AC. | |
| Collect AhnReport | Collect AhnReport from the agent computer. | |
| Secondary Server Report Settings | Configure a secondary server for downloading patches in case the main server does not work. |
4. Once the confirmation message appears, click Yes.
5. You can check the result of processing the command from Response Status.