Checking Service Status

Check the agent's service status and the details.

Note

Check Service Status is the function for individual agents.

To check the service status:

1. Go to Management > Agent.
2. Select Domain/Group, or send Manage Agent > Check Service Status command to the agent as below:

• From the agent list, right-click on the agent to check service status and click Check Service Status, or click Send Management Command on the top and then Manage Agent > Check Service Status.

3. The message, "Do you want to check the agent service status of the agent?", will appear. Click Yes.

4. The agent computer's service status will appear in message form as below:

• The agent service is running.: The agent computer is turned on and connected to the network, and the agent service is running.
• The agent service is not running.: The agent computer is turned on and connected to the network, but the agent service is not running.
• The agent service was terminated or a network error occurred.: The agent computer is turned off or there is a problem in the network connection.

5. Click OK. Check the result in Response Overview.

Note

The more the number of agents in a group, the longer it will take to check the service status.